Mystery Shopper Feedback Form

Thank you for participating in this mystery shopping visit. Your detailed and honest feedback will help us assess the overall client experience and identify opportunities to improve our services. Please complete the following form based on your recent visit.

Name

First Name

Last Name

Phone

(###)

###

####

When did you attend the class?

YYYY

What time was the class?

Hour

Minute

Second

Did the instructor greet you?

Did your instructor explain how the bed works for beginners?

Did your instructor offer grip socks?

Did they ask about injuries and pregnancies?

Did they explain exercises clearly and give clear direction?

Did they give clear demonstrations?

Did your instructor educate you on muscles you are using and why we would be doing each exercise?

Did you enjoy the class?

Did the class flow well?

Did they correct you or give you any individual attention?

How did you find the challenge level?

Was the vibe and music good?

Did your instructor encourage you and praise your hard work?

Did the class start and finish nice and relaxed?

Did the instructor give easier and harder options?

Do you wish you were given more options to make it easier or harder?

Did you feel relaxed and at ease?

Did you leave feeling worked and happy?

Did your instructor say goodbye?

Please feel free to add any further feedback

Mystery Shopper Feedback Form

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